FAQ’S
What are your service times?
Lunch is served between 12-2pm (3.30pm on Sundays). Our Sunday Lunch service is extended to 4pm for special occasions like Mother’s Day, Easter, Father’s Day and Bank Holidays.
Dinner is served between 6-9pm daily. From time to time our hours will vary, please call to confirm. We are closed Christmas Day.
I am dining with you today, what’s on today’s menu?
Please view our Sample Menus - but it is important to note that we are unable to guarantee any specific dish as our menus change on a daily basis with the changing seasons and availability of the very best ingredients.
I’m looking to book a table for a specific date - what menu will you be serving?
Our A La Carte, Du Jour and Taster Menus are available both Lunch and Dinner from Monday to Sunday with the exception of Sunday Lunch when we offer a dedicated Sunday Lunch Menu.
We would like to have the Tasting Menu – do we have to request this in advance?
You don’t have to pre-order the Taster Menu, you can order it on the day. Should you have any dietary requirements however it is always best to let us know in advance where possible. We offer a 5 Course Taster at lunch and a 7 Course Taster at dinner. If you would like the 7 Course Taster Menu at lunchtime, please enquire in advance. Please note that our Taster Menu is replaced by the Festive Menu for the month of December. Enquire for exact dates.
Do you cater for vegans?
We can happily cater for vegans – please advise at time of booking and we can make sure Chef has specially prepared options ready on the day.
Do you offer wine-pairing with our meal?
Yes, we can offer a Wine Flight to accompany our Taster Menu. If you’d like wine recommendations please ask your server.
Is there a time limit on how long we can stay at our table?
On known busier days and key occasions, we do at times require your table back for a second sitting however we will advise you of this in advance where possible.
Why is there a service charge?
An optional 10% service charge will be added to your bill. Any optional service charge that you leave is a direct reward for the team who made your experience special. We therefore ensure that 100% of the service charge goes to the team in the restaurant where it was given.
It is entirely your choice whether or not to pay this service charge. Please ask us at the time of dining if you wish it to be removed.
Do you allow dogs?
Sadly, our relaxed fine dining restaurant is not set up to welcome dogs, however, if the weather is fine for alfresco dining and drinks during the summer months, well-behaved dogs are allowed on our outdoor Terrace area. For stays in our bedrooms with your furry friend… please contact us directly so we can assist.
Do you have heaters for outdoor dining?
Unfortunately, we do not have heaters and our outside areas are only available for dining in fine weather.
We’re celebrating a special occasion with you - is there anything special you can do for us?
Please let us know when you make your reservation and, depending how busy our kitchen is, we may be able to serve up a special message and an extra treat with your dessert. Otherwise, please contact us in advance for help with any other additions to make it extra special.
What is the best way to book a table?
Here is a link to our online booking partner which shows current table availability. Alternatively, please call us on 01692 581099 or email info@theinghamswan.co.uk
How do we book a stay with you?
You can access our online booking system on our website - Book a Room, however, we’d recommend emailing us direct for the best rates. Please email info@theinghamswan.co.uk
Do you offer a Takeaway service?
We no longer offer our DINE@HOME Click & Collect service.
Do you run special offers and deals?
From time to time we do have booking incentives. To be ‘in the know’ and to get exclusive insight - please sign up to our Diners’ Club. It’s completely free and we’ll send you news, menu releases, recipes and more.
What if I need to amend or cancel my dining reservation?
We understand that sometimes plans need to change but we appreciate as much notice as possible if you need to cancel your booking so we can offer it to somebody else. If you made your booking via our online booking partner - please access your email confirmation where you can amend or cancel your booking. If you booked direct, please contact us to amend or cancel.
What if I need to amend the details of my room reservation?
Please contact us directly at least 72 hours in advance and please note that all changes are subject to availability.
If I’m booking online - can I let you know about dietary requirements or special requests?
Yes, when you use our online booking facility, look out for the ‘special requests’ box where you can provide further information.
Do you offer Gift Vouchers?
Yes! They’re the perfect gift. Our Gift Experiences & Vouchers are totally flexible. You choose the amount or experience you’d like to gift and they’re valid for a full 12 months across multiple visits. Plus you can schedule a delivery straight to their Inbox with your own personal message or choose to have it delivered via email to you so you can print and deliver as you please.
Do you have a waiting list?
Yes – we can happily contact you and let you know of any last minute availability should you be unable to book for your preferred date and time.
Is The Ingham Swan fully accessible?
Whilst we do our very best to accommodate all requests, please be aware that due to the limitations of our 14th Century Grade II Listed Coaching Inn with narrow doorways and several steps, unfortunately, wheelchair access is not possible. Please contact us to discuss any accessibility requirements prior to arrival.
Where are your bedrooms located?
We have FOUR Rooms located a few strides across the courtyard in our converted Coach House. TWO are situated on the ground floor and TWO Rooms are upstairs. Our THREE Cottage Rooms are located just a short stroll around the corner of our main building and Restaurant. Upon arrival, you’ll be signposted/accompanied to the Cottage Rooms by a member of our team. If you have any questions about accessibility or special requirements, please contact us prior to booking.
Do you sell your water jugs (Glug Jugs)?
Many of our diners have asked about our Glug Jugs that we use for water jugs when dining with us. You can purchase Large Gluggle Jugs as a gift - subject to availability - or why not treat yourself. They’re £44 each and available in a choice of colours depending on latest availability, approximately 28 centimetres high, taking 1.4 litres of water. You can purchase them in person when you visit us. We are unable to mail out jugs.
I have a Press Enquiry - who should I contact?
Please contact our PR Manager - Clare Millar - clare@whoopdigital.com